Palette 3 Error Codes
If there is an error displayed on your Palette 3's screen, please consult the chart below. If you have any further questions, please contact us at support@mosaicmfg.com!
| System | Error Code | Description | Cause | Solution |
|---|---|---|---|---|
| Cam | 100 | Could not home cam | Stepper skipping/slipping, proximity not working | Try homing cam in X-ray mode |
| 101 | Could not select the input (move from input x to y) | Stepper skipping/slipping, proximity not working | try homing cam in X-ray mode | |
| Cutter | 110 | Palette could not perform a cut | Motor not connected, proximity not working | Try cutting in X-ray mode |
| 111 | Could not home the cutter | Motor not connected, proximity not working | try cutting in X-ray mode | |
| 112 | Direct Cutter (DC) Motor Stall | The DC motor experienced a lot of resistance cutting, potentially a jam | Try cutting in X-ray mode | |
| Printing | 130 | Timeout homing ingoing when advancing the input | Likely due to ingoing filament slipping out of the unit | Ensure filament is not tangled and is in correct position relative to Palette |
| 131 | Timeout homing outgoing when aligning the outgoing filament during splicing | Broken splice, splice jam, bad end cut | Inspect the splicing area of unit for any abnormalities | |
| 132 | Filament path blocked (on startup) | One of the two homing switches is active, even when trying to clear the filament, this could be a piece of filament stuck in between the cutter and outgoing drive | Inspect splicing area for any filament left in the splicing zone, and remove it | |
| 133 | Filament not cleared from palette | We detect 2cm of encoder movement before filament should have reached the encoder, this is due to filament still being in the buffer when a print is started | Ensure filament is cleared from Palette (If Palette clears filament on startup, the filament must then be removed from Palette before proceeding) | |
| 134 | Pings dropped below 50% | If the last two pings are below 50% when we throw this error. It is most likely due to a broken splice in the buffer/outgoing tube, or the extruder is jammed. The printer will most likely have been air printing for a bit | Inspect buffer tube and extruder, if there is a gap in the filament, a broken splice occurred in the buffer/outgoing tube. If the filament reaches the extruder, it is probably jammed on a splice. | |
| Printing (runout detection enabled) | 135 | Timeout advancing the input | Palette unable to drive the filament past the cutter | Please inspect the cutter and splicing area for abnormalities. If none are found send us a video of your unit splicing to support@mosaicmfg.com. |
| MSF Parsing | 140 | Historical Modifier Parsing Error | The following errors would come from an invalid mcfx/mafx file | Please send the file to support@mosaicmfg.com to inspect. |
| 141 | Loading Offset Parsing Error | |||
| 142 | Tube Length Parsing Error | |||
| 143 | Num Splices Parsing Error | |||
| 144 | Num Pings Parsing Error | |||
| 145 | Num Algorithms Parsing Error | |||
| 146 | Drives Parsing Error | |||
| 147 | Material Parsing Error | |||
| 148 | Algorithm Parsing Error | |||
| 149 | Splice Parsing Error | |||
| 150 | Ping Parsing Error |
37 Comments
What mean error code 500 when trying to send files to printer
Akkouche Lyes - Reply
Hey Akkouche, this may occur if you're trying to print a single-material print. Can you confirm that you've processeds a multi-color/material MAFX or MCFX file?
Jonny Yeu -
my palette 3 pro does not send the amount it should at first and then stops and does not detect movement
ajfh@sapo.pt - Reply
This may be related to the outgoing tube length and/or LO. Please send us an email at support@mosaicmfg.com and we can troubleshoot this issue with you.
Jonny Yeu -
In Accessory mode "Download" outputs a .gcode file, not a compressed file containing a .gcode and .mafx file.
What is the fix for this problem?
Bob Samuel - Reply